FAQ

1. How do I adjust my collar?

When you receive your collar, it will be positioned at the middle adjustment. Some tightening or loosening may be required. To adjust the collar, feed the strap through the adjuster and then pull in the direction you would like to adjust it.

2. How strong are your products?

All of our products are made with strong high quality materials. The webbing is high quality and the buckles are sourced from the most trust worthy brands. We use only bonded nylon thread to construct each piece. Though we build our products for every dog, it is always important to inspect the item before use to determine the suitability per your pet. Never leave your pet unattended while wearing any of our products. Collar Crazy Co. will not be held liable for your pet and the use of our products.

3. What if my collar doesn't fit?

Please make sure to measure your pet before purchasing! As all of our products are made just for you, we cannot accept returns or exchanges for wrong sizing.

4. When will my order ship?

As each order is made specially for you when you order, please check the banner at the top of our website for processing times. Times vary depending on time of year and order volumes.

5. Shipping

All of our orders ship from Calgary, Alberta, Canada. Free Shipping is offered within Canada. This option does not include tracking. If you would like tracking, please upgrade to this option at checkout. International Customers - Tracking is not automatically added to your order. Please upgrade to tracking at check out if this is an option you would like. If no tracking is chosen, we will not be able to tell you where your package is or when it will arrive. We will not be liable for any lost packages. The non tracked option is offered to keep costs low for out customers.